Terms + Conditions


Every effort is made to manually maintain accurate, up to date stock levels between our actual and online store. There is a possibility that at various times stock availability may not be totally accurate on agnesandannabel.co.nz.

In the event that there is a delay or we are unable to fulfil your order due to being sold out of a style or size, our customer service will contact you as soon as possible to let you know. Any payment will not be processed until an order can be completed. We apologise for any inconvenience this may cause you.

All prices are shown in New Zealand Dollars. Payment by credit card will automatically exchange currency to the card holders bank account country. When converting prices to another currency or when an item is charged by credit card a slight variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company charges. We take no responsibility for charges incurred at the receivers end after sending the parcel as this may vary depending on the rules of customs in each country.

All prices are shown in New Zealand dollars (NZ$) and are correct at the time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order. All prices, except those listed as sale pricing, represent the full retail price of the product as suggested by the manufacturer or supplier or as estimated by agnes + annabel inline with industry standard. In incidents where an item has been incorrectly priced on the site, we will contact you prior to processing your order.

Payment can be made by Visa, Mastercard, Amex or Paypal, or by direct credit into our bank account. You may elect to submit your credit card details in any of 3 ways.

    • online via our secure shopping cart
    • via telephone +64 7 866 2118
    • via email to info@agnesandannabel.co.nz
    • We are now accepting Laybuy as a payment. It works by splitting the total cost over 6 payments and you get the item right away. Our usual returns and sale policies apply.   Visit www.laybuy.com for more information.

We are vigilant of credit card fraud and will not process any payment that is suspected to be of this nature. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks such as billing address verification and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, agnesandannabel.co.nz will not be held responsible for any non-delivery. agnes + annabel takes every precaution to make our site as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe, learn more about SSL here. We do not hold any payment details on record.

If you have any questions or comments please contact us.